stopped working 1,5 year without any reason.
madkit47
7/18/2021
everything was fine for 1,5 year. and then just stopped working without any reason.
product is not cheap to be able just throw it in 1,5 year and buy new. and warranty is just 1 year. repair cost is almost the same as buy new product.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
shows time
jose
2/7/2021
doesn't update weather
doesn't stay charged very long
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Just OK - Sent in for repair twice
Secret Agent Man
1/11/2021
i'm writing this review based off the fact that i've now had to send the watch back two times within 6 months of owning it. the first issue was due to the fact that the battery wouldn't hold a charge.
the second and most recent issue is that:
1. the blue tooth won't hold a connection to my headphones (i used three diff headphones)
2. the watch is super sluggish when playing music and then attempting to use the running app.
3. not only that, when the watch is playing music and i'm trying to use the running app, it closes the running app and goes back to the main screen.
4. battery life is still bad, i can't get more than 1.5 days out of it using it as nothing more than a watch. this is without even using any of the music or exercise apps.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Eh. seemed good but fell short.
David
12/11/2020
bought the device new 16 months ago. it worked well enough but was seriously missing some ui features and apps that i thought would be standard. no stopwatch or timer as main widgets? but real problem is this week screen just went black. watch still talked to phone. after hours trying to fix it, cs tells me i would have to send it in for repairs (estimate $118 up front). i would not recommend this watch.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not accurate at all
Abigail
11/13/2020
i used to like samsung watches but the last two i've had were/are awful. i bought the galaxy active when my fitbit died and it's been nothing but trouble. the first day it tracked everything well. the second day i ran 2 miles on a track and it said i ran 5 miles in the same amount of time. it does this every time i run now (my favorite recording being when i ran 1 mile in 2 minutes!) it also doesn't accurately record my stair/floors. i climbed up 52 flights of stairs but the watch only recorded 7. i do not wear this watch in the rain/water so i know that isn't the problem.
i've had this watch for 5 months now but i've only worn it for a few weeks because of how terrible it is.
i will definitely not be buying another samsung watch.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Best of tracking and notifications
Jerry
11/11/2020
this is the first smartwatch that i have purchased. i wanted a watch that not only tracked fitness but was versatile with other functions, such as notifications. after reviewing other manufactures, including samsung, i felt that this watch gave me the best of what i wanted in a smart watch. as advertised it is durable, made of aluminum instead of plastic. the crystal is glass and scratch resistant, although i plan on purchasing a screen protector as added protection. set up with samsung phone and samsung wearable app was quick.. my only concern is the battery life at up to three days. i have found that turning off the watch at bedtime gives a little more battery life. overall i am satisfied with this watch.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Nice connectivity, terrible battery life
David L
10/17/2020
coming from a fitbit, the active is much more "watch" looking and has more connectivity features to access my phone with.
from controlling my music playback to the customized text replies, the ability to dismiss alarms from the device and the "do not disturb" syncing, i'm finding i really enjoy using the active.
i did replace the silicone band with a metal link band and added a bumper guard cover, but it's still a good size for my wrist.
unfortunately, the battery life is dismal. being used to 6-7 days on my fitbit charge 3, i'm lucky if i get two full days per charge on the active.
i also wish i could access some of the data (like sleep data) through the galaxy wearables ap on my phone. it'd be nice to see my trends on a larger screen.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
No one at Samsung ever reads these reviews!
SpringJim
10/13/2020
i have the same issues as many others. very poor batter life (12 hrs. max) steps, stairs not even close in accuracy. sleep tracking works sometime, sometime not. pulse, stress are about theonly things that work. batter is now completely dead and will no longer charge. costs $70 to replace it. absolutely not worth it! i'm tired of samsung products and have been a loyal customer for many years, no more. i might as well buy cheap crap for less money that will last just as long.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Battery shortage
Kate Lee
10/6/2020
i recently ordered the galaxy watch to help monitor my heart rate but was unable to do so because the battery would not even last four hours. i ordered the watch brand new and had the battery die on me several times with minimal usage time of the watch throughout the week that i had it. battery life was not good at all, quite horrible!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Products are littered with software problems
Jason
9/30/2020
my wife and i use to love samsung products. we have their smartwatches, laptops, phones, and galaxy buds. both our watches have constantly been disconnecting which rapidly drains the battery. this often happens at night, so you wake up to a dead watch. this means the sleep apps are worthless since you have to now leave it on the charger to avoid it disconnecting. it also disconnects during the day. these software problems are annoying considering how much these products costs. do better samsung! these software problems will not go away anytime soon, simply search online for "samsung smartwatch disconnect battery drain" and you will see this problem has persisted for a long time.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Battery does not last
chris
9/29/2020
have had it one day, had to charge it with my phone to full power and after a 8 work shift it had 20% power left
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
No standalone gps
joyhg
9/28/2020
i bought the watch so i can leave my phone home and only bring the watch to track when i go for a run. on the website it looked like loads of people going for a run while wearing the watch, and it also says that the watch has gps, perfect!
however everytime i used it, the run was not tracked and my location could not be found.
so i checked the website and everywhere it says that it has gps on the watch, which i found weird. so i went to the support store, where everyone was super helpful, and they told me everything worked on the watch. so i called the samsung care, and they told me that the watch does not have a stand alone gps, but you need to bring your phone for a run when you want your run tracked.. so my question, is then the watch not totally unnecessary?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Battery Did Not Last At All
D C D C
9/24/2020
the battery did not even last 8 months will not hold a charge for less than 1 hour...................................................................................................................................................................................
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
terrible
Bad watch
9/3/2020
i bought this watch in 12/19 when i was 4 months pregnant. i always used the "swim" setting when showering. one day after my shower it stopped working. i saw there was a very small wire hanging out. sent it in for repair. i was told water resistance is not the same as waterproof and that i shouldn't have worn it in the shower. i asked why there was a swim setting if it couldn't handle a shower. the next person told me that high altitudes and sudden temperature changes can damage the watch. i pointed out my high risk pregnancy and c section. i haven't done any recent mountain climbing or sky diving activities, but in the end, samsung refused to honor their warranty and wants to charge me more than the cost of a new watch just to fix the one that should be covered under warranty!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great watch, terrible warranty service
Disappointed
8/30/2020
watch was great for the 3 months it lasted. started having battery and screen issues, so back to samsung it went.
will not fix it because they claim liquid damage. imagine a watch marketed to wear swimming that can't get wet.
done with samsung after this
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Battery life is very disappointing
AmiVill
8/24/2020
i switched to samsung from fitbit hoping that a watch specifically designed to work with my samsung phone would be an advantage. unfortunately, the watch itself starts at 100% at 545 am every morning. by 8pm it is between 10 to 20%. it vibrates randomly with no notifications. it loses heart rate frequently during various exercise sessions.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Terrible watch and terrible customer service
KARIN OHMAN
7/23/2020
bought this watch because it is the best looking one on the market. it broke after two weeks of receiving it. it is advertised as water resistant but stopped working when i got caught in a light rain while wearing it. sent it in to be fixed under warranty but the warranty doesn't cover liquid damage so they tried to charge me $155 to repair. i can't wear my watch in the rain?? insane. customer service said there was nothing else they could do. terrible product. do not recommend.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Battery shortage
ToomR8r
7/12/2020
i recently ordered the galaxy watch to help monitor my heart rate but was unable to do so because the battery would not even last four hours. i ordered the watch brand new and had the battery die on me several times with minimal usage time of the watch throughout the week that i had it. battery life was not good at all, quite horrible!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Inaccurate for a running watch
Boss
7/11/2020
the watch has had several glitches. im using it primarily as a running watch. it does not provide an accurate pace/minute in real time. its all over the board which makes it tough to use as a training device.
its a comfotable watch and it looks nice. probably ok if youre looking for a fitness tracker.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Inaccurate for a running watch
Dustin
7/11/2020
the watch has had several glitches. im using it primarily as a running watch. it does not provide an accurate pace/minute in real time. its all over the board which makes it tough to use as a training device.
its a comfotable watch and it looks nice. probably ok if youre looking for a fitness tracker.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Faulty product
DAVID S
7/10/2020
i bought my samsung watch active on may 18 (delivered on may 26). i used it for two purposes: sleep tracking and workout tracking. i never wore it in the shower, for swimming (which it is advertised as being great for), or even dropped it in a puddle (or dropped it at all). a month after receiving the watch, it stopped working. the techs found liquid damage on the motherboard and lcd, voiding my warranty. the only water it has contacted is my sweat. any damage to the motherboard had to be a defect in the watch's construction/casing. this watch is rated water resistant up to 50 meters, so sweet should not be a problem. given that i got defective merchandise, i'll never trust samsung or their products again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Blood Pressure Readings difficult
CECILIA VAN CAMPENHOUT
7/9/2020
i purchased this watch in order to be able to take my blood pressure when i wanted to. in order to do so you have to have the mybplab app and log into it each time. this app is used to enter you in a study of the effects on bp when stressed. i don't want to be part of a study. additionally, when taking my bp, it takes several, 4 minimum, to actually get a reading. since this does not do what i purchased it to do i am returning it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Slick tech
JoshF
7/3/2020
this watch is a slick piece of technology on my wrist thats also paired to my phone. its usefulness is amplified since i can work out with it and track my progress as well as control the camera on my phone and take calls.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Sorely Disappointed
BRUCE MCGEE
7/2/2020
terribly inconsistent readings, particularly regarding mileage walked, steps taken, bpm and stress monitors. does not recognize stairs at all (this is a huge problem for me). too often shuts off during workouts when it thinks i'm finished. i have ensured it is fitting properly, so that's not the issue. not sure if my watch is a fluke or if they're all like this, but i'm very displeased.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
love this watch
Jackson
6/25/2020
this watch is amazing. plain and simple, when i bought it i had no clue samsung had added touch bezel and that was a great surprise. this watch is amazing and worth the 150$ i paid
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Nice Watch
TIM ZACOVIC
6/23/2020
by far the best smartwatch i've used. samsung pay is by itself the best thing about this. long lasting battery as well.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Horrible Service
SHELLEY
6/22/2020
i have been a loyal samsung customer for well over 10 years despite my husband and other family members trying to get me to switch to apple. i received this for mothers day (may 10). on june 13th it quit working while i was rinsing dishes and loading the dishwasher. sent it to samsung for repairs and they want me to pay for the repairs because of liquid damage. the repairs cost more than the watch itself. this is supposed to be water resistant. i was on the phone with them for hours and transferred multiple times and no one could/would waive the fees. if i cannot wear this while loading a dishwasher, how is it supposed to be worn while swimming?
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Offline Music
Michael
6/10/2020
this watch is amazing for the price. it has built in gps. notifications from different apps like messages, messenger and whatsapp. but to me the best feature is offline music. if you have a spotify account it lets you download a playlist for offline listening through bluetooth headphones. that means you dont have to carry your phone around to the gym or when running.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Huge Samsung fan - so disappointed by this watch
SamsungFan
5/31/2020
I bought this watch a couple of weeks ago and am so disappointed by it. I have called twice due to issues with it, and it is still not tracking the mileage that I am cycling. I will be returning this. This feature worked initially. I called with a concern about the calorie tracker. The rep had me do a hard reset (which is something I could have done on my own). After that, the mileage never worked again. I called and they had me check a few settings and make sure location settings are on. But, cycled today and nothing.
This is not the quality that I expect from Samsung. By the way Samsung - I would be happy to receive free samples for reviews. I bought this one.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
AWESOME, LOVE it
Nice bill
5/25/2020
I brought it a month ago and I LOVE it , it's beautiful , fast, the screen is fantastic
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Best Smartwatch 1 Year Later
DC23
5/24/2020
I bought the Galaxy Watch Active 2 days ago and I got it yesterday and I must say, it's a great watch. The watch may not have a speaker, but you can pair it with Galaxy Buds and it's a great companion in the Galaxy ecosystem. Samsung did an amazing job on this watch even 1 year later.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Water Damage from my sweat????
Dissapointed user
5/21/2020
I purchased this watch for myself and my wife for Christmas and I really liked the watch. I had no issues with my watch until just recently when one morning it completely shut off. My battery was around 55% when it just shut off. I tried turning it back on but was unable to get it to power on. I tried charging it thinking that maybe somehow the battery drained completely but nothing worked. I was still well under warranty and so I didn't think much of it, I contacted customer service and within a day they had received the watch at their repair facility. This is where things went wrong. I expected Samsung to send me an email, stating they had found the issue and repaired the watch and would be sending it back to me. The email I got was quite a bit different. I was told in the email that my watch wouldn't be covered under warranty and to call 1 800 SAMSUNG to pay the amount they determined was owed. The amount they wanted for repair was more than the cost of the watch brand new.
I decided to call the number provided to discuss what was going on. The lady that answered and helped me was nice and understanding but wasn't able to get me much information. All she said was that the "repair technician" had reported that water damage had ruined the watch.
First off this watch has never been in any water at all, in fact the most moisture it had ever been exposed to was the sweat on my wrist during my workouts. Also Samsung advertises this watch as water resistant???? How does a water resistant watch get water damage from the sweat off my skin????
I own only Samsung products and have never had any issues with a single one, however, I've never had to submit a warranty claim on any of my Samsung products. If this is how Samsung treats warranty claims I will be rethinking my loyalty to this company. I've always recommended Samsung to friends and families but will no longer be doing so if they are unwilling to honor their warranties.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Returned it for the Fitbit versa 2
Unhappy
5/14/2020
This was bought as a gift from my children. It was terrible. Difficult to use, wouldn't hold charge for more than 3 hours and my phone acted up once I downloaded the app needed. I returned the watch and bought the Fitbit versa 2. Removed the app for Samsung watch and my phone went back to perfect function and the versa2 is easy to use with great features. I always buy the Samsung phone but I'll never buy another watch!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
NO CHARGER...!
Torooyedeji
5/12/2020
Was excited to receive my watch gift only to find out it does not have charger and had to order charger separately. I did try to use powershare but it kept cutting off after few minutes even with my phone at a 100% charged and connected to power source. this is just way too stressful for a watch. I am really not excited anymore. I have not used it so cannot give review on all the tabs below.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Top !
Linda
4/13/2020
Hard find better device...
I'm very happy.
Compact, power, easy to use...
The battery is not so good but ok, i recarge any w days.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Bad watch
Rico
3/19/2020
I bought a watch three months ago and it is stop working
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Couldn't imagine being without it
Breezy
3/11/2020
Couldnt be more happier with this watch does way more then I expected
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
If you have an iPhone, don't buy this
JimS
3/11/2020
I recently reset my device, now it's impossible to connect it to my phone. So it's just an expensive bracelet. If you have an iPhone, don't buy this watch.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great Smartwatch
Lakshmi
2/19/2020
I bought this few months back and love the way it looks
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
It's just okay for me!
VickieF
1/24/2020
I asked for and was given this watch for Christmas. I love Samsung products. Si while the watch is nice enough, I was VERY disappointed that it does not retain my data to day history! There no way to look back at a full week and see my progress. I thought it would link with my Samsung health app, but it doesn't do that either. So it's okay for right now results, but you'd better record them on.paper yourself! Thx
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Sadly disappointed, I really wanted this watch
Belle11
1/23/2020
I was so excited to get this watch. Was. I don't receive any kind of notification on my watch. If check my watch I can see if there is notifications but my Garmin would vibrate when a text came in, where there was a call, or for my security camera. Nothing on this watch. I don't get any prompts to move/breathe or anything unless I manually go to that.
I get that i know when but part of the features is it is supposed to do this. When it says days for the battery life that is very misleading. Day. And mind you this is without me actually using any of the functions on the watch because I don't get notified of anything. The battery takes HOURS to charge. It is on the charger more than my wrist. The charger makes my watch really HOT after it's been on there charging.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Look somewhere else
Sloppy Samsung
1/5/2020
Bought this with high expectations. Did all the research, read all the reviews, checked all the sites, and was sure this was the perfect watch for someone like me with an active lifestyle. Unfortunately, I was wrong. Just get the Apple Watch.
First off and the main problem, it doesn't perform it's primary function - accurately tracking my steps and movement. There is a lot of variability tracking steps. I bought this thing to track my runs, so the fact that it sometimes under reports my steps/distance means it's not super useful to me. If I run the same route, I expect to have the same distance shown each time, so I can know how I'm doing. This watch often reports a different distance for the same route.
The watch is slow and not very responsive. You often have to exaggerate your moments to get it to respond.
Bixby, the assistant, sleeps on the job, so you end up doing the work. I don't even bother trying to use it anymore.
The S Health app is sick (not in a good way). Not useful at all and needs significant improvement.
Speaking of apps, this watch doesn't pair well with another popular fitness tracker app that I use on my phone. Sometimes I end up using the app on my phone, in addition to this watch. (So why even bother with the watch?)
The only plus is the battery life. Also it looks kinda cool.
If you're considering this watch, run the other way! (Hopefully you're wearing another smartwatch or phone that can accurately record that movement.)
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
is there water protection?
Ferhad
12/21/2019
This is a good product I think.Bought it for swimming in the pool.But in the reviews, people say that there is no protection from water ...I don't want to risk it. I also think that the price is high.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Glossy coating on the band starts peeling!
Penguin
12/19/2019
I bought this 1 month ago and the glossy coating on the original Samsung silicone band started peeling. I raised my concern to Samsung, and their response was its normal "wear and tear". It's extremely ugly to look at. Huge design flaw on the strap. Should not have the glossy coating on silicone, now it just looks bad.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Commodity
Romans6
12/17/2019
This is a commodity item that will need to be replaced. The only thing I purchased this for was for heart monitoring. It's been less than a year and I am already replacing the device due to an inaccuracy of the monitor. Now I need to ship it in to get a referb replacement. There aren't a lot of apps. They need to make an EKG app like the apple watch.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not As Waterproof As You Think
JBarbot
11/26/2019
My girlfreind bought this for me for my birthday in July, 2019, and I absolutely loved it. I hardly ever took it off. It adveritizes that there is a swimming feature, so I assumed it was waterproof. I took it with me in the shower, whenever I would swim in the lake, and when I would go to the pool.
One day, after swimming, the LCD screen just wouldn't turn on, even though the watch would still connect to my phone. After many hours of trying to explain my problem to Samsung representatives, I finally got it sent back for repair. I figured it was still under warrenty because it was purchased three months ago. But today I found out that the warrenty does not cover WATER DAMAGE which is apparently what happened to the watch.
Even though the watch is supposed to be waterproof, water damage is not covered in the warrenty. Now I got a nice $145 repair bill, and the total of the watch is $200?? I might as well buy a whole new watch.
Don't get me wrong, its a good watch, but be careful.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Disappointed
Jdstreet
11/20/2019
Just purchased this watch. Love the looks and the size of the watch. However, I wanted a smart watch that would sync activity with my phone. This watch requires that I manually enter my sleep activity in the Samsung Health app on my phone. Does not seem to accurately record sleep activity. And this is a very important activity for me because I suffer from REM Sleep Behavior disorder. Don't like the rolling ads in the Samsung Health app. I'm going to try this watch for a few more days, but for now, not impressed.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great features!!!
Starrelight42
11/9/2019
Bought a replacement watch and found my missing watch. Great product and a deal at its price. Works well.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love it for steps, water aerobics, text message
tlizzie
11/5/2019
I have had this watch for about a month and I am really enjoying it and still learning how to use all the features - it's pretty easy to use - I just want to see what helps me the most. I have had no problems using it in water aerobics. I love being able to change the watch face and look forward to using 2 time zones when I travel. It's great to glance at texts instead of pulling your phone out. Also, the sleep tracker has been very interesting. Battery life is about a day for me. Sometimes I charge overnight and don't do the sleep tracking as that is more for fun than function. I recommend this watch!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Very Good Smart Watch
Kennyb
10/26/2019
I am very pleased with this watch with only a couple of exceptions. The battery does not last as long as I had hoped it would. I have to charge it daily, but I leave my GPS on and I do work 12 hour days though, so my days are pretty long days (up at 3:30 am to bed at 9:30 pm on work days). I also do not like that I cannot view multimedia messages on it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
