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LG - 4.5 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Washer with TurboWash™ 360° and Built-In Intelligence

4.1 | 381 Reviews

LG | WM4000HBA | 4.5 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Washer with TurboWash™ 360° and Built-In Intelligence

Name: 4.5 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Washer with TurboWash™ 360° and Built-In Intelligence
Brand: LG
Price: 764.0 USD
Availability: InStock
Rating: 4.1 (381 reviews)

LG WM4000HBA

Available in 2 Color(s)

Black Steel
WM4000HBA
$764

White
WM4000HWA
$764

Features

4.5 cu. ft. Ultra Large Capacity lets you clean larger loads
With TurboWash® 360° Technology, power clean big loads in under 30 minutes
Built-in intelligence takes out the guesswork-AI technology selects optimal wash settings
AAFA certified LG washer with the Allergiene® Cycle uses the power of steam to deep clean

Quick Specs

Type: Washer
Style: Front Loading
Fuel: Electric
Width: 27"
Height: 39"
Depth: 30.25"
Energy Star Rated: Yes
Laundry Capacity: 4.5 cu. ft.
Steam Cycle: Yes
WiFi Connected: Yes

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No Extended Warranty

1 Year(s) of Protection $43.95

2 Year(s) of Protection $75.95

3 Year(s) of Protection $115.95

4 Year(s) of Protection $143.95

5 Year(s) of Protection $199.95

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See how LG Front Load Washers were rated on reliability, performance, and energy & water efficiency.

SEE RATINGS CHARTS

Power Clean Big Loads in Under 30 Minutes

5 powerful jets spray clothes from multiple angles for a complete clean in under 30 minutes .

Deep Clean with the Power of Steam

AAFA certified LG washers with the Allergiene™ Cycle remove over 95% of pet dander and dust.

Cold Wash Without Compromise

ColdWash™ technology penetrates deep into fabrics, for cold water savings with warm water performance.

More Style, Less Space

LG closet-depth washers have a shallower depth to fit in more places & add sleek style to any room.

Smooth Surface Helps Prevent Snags

Unlike porcelain & plastic, LG's stainless steel tub avoids chips that snag on & ruin clothing.

Save Time and Wash Fewer Loads Every Week

Bring on big loads of towels or jeans -this ultra large (4.5 cu. ft.) washer fits more in every load up to 20 lbs.

Life's better when your home runs smart

Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone. SHOW ME MORE

Built-in Intelligence Takes Out The Guesswork

AI technology selects optimal wash or dry settings. Washer can auto-select a compatible drying cycle.

Measure First, Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space.

Wash Two Loads At The Same Time

Wash small loads that can't wait or two loads at once with the LG SideKick™ Pedestal Washer. 3

See how LG Front Load Washers were rated on reliability, performance, and energy & water efficiency. SEE RATINGS CHARTS

Power Clean Big Loads in Under 30 Minutes 5 powerful jets spray clothes from multiple angles for a complete clean in under 30 minutes .

Deep Clean with the Power of Steam AAFA certified LG washers with the Allergiene™ Cycle remove over 95% of pet dander and dust.

Cold Wash Without Compromise ColdWash™ technology penetrates deep into fabrics, for cold water savings with warm water performance.

More Style, Less Space LG closet-depth washers have a shallower depth to fit in more places & add sleek style to any room.

Smooth Surface Helps Prevent Snags Unlike porcelain & plastic, LG's stainless steel tub avoids chips that snag on & ruin clothing.

Save Time and Wash Fewer Loads Every Week Bring on big loads of towels or jeans -this ultra large (4.5 cu. ft.) washer fits more in every load up to 20 lbs.

Life's better when your home runs smart Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone. SHOW ME MORE

Built-in Intelligence Takes Out The Guesswork AI technology selects optimal wash or dry settings. Washer can auto-select a compatible drying cycle.

Measure First, Order Right. Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space.

Wash Two Loads At The Same Time Wash small loads that can't wait or two loads at once with the LG SideKick™ Pedestal Washer. 3

Features

4.5 cu. ft. Ultra Large Capacity lets you clean larger loads
With TurboWash® 360° Technology, power clean big loads in under 30 minutes
Built-in intelligence takes out the guesswork-AI technology selects optimal wash settings
AAFA certified LG washer with the Allergiene® Cycle uses the power of steam to deep clean
Get the ThinQ® app to access smart functions
Premium looks with real tempered glass doors designed to last

Laundry Appliance Capacity
Capacity	4.5 cu. ft.
Summary
Product Color	Black Steel
Dial-A-Cycle™	Yes
Hard Buttons	Yes
Electric Dryer Option	DLEX4000B
Gas Dryer Option	DLGX4001B
Series	LG
Touch Buttons	Yes
Type	Front Load Washer
Type of Display	LED
Energy
CEE Tier	Tier 2
ENERGY STAR® Most Efficient	Yes
ENERGY STAR® Certified	Yes
IMEF	2.92
IWF	2.9
Washer Programs
No. of Washer Programs	12
Washer Programs	Allergiene®, BrightWhites™, Bedding, Delicates, Downloaded, Heavy Duty, Normal, Perm. Press, Sanitary, Speed Wash, Towels, Tub Clean
No. of Washer Options	14
Washer Options	Signal, Control Lock, TurboWash®, Add Item, ColdWash, Delay wash, Extra Rinse, Fresh Care, Pre-wash, Remote Start, Rinse + Spin, Spin Only, Steam, Wi-Fi
No. of Wash/Rinse Temps	5
Wash/Rinse Temps	Cold, Extra Hot, Hot, Tap Cold, Warm
No. of Spin Speeds	5
Spin Speeds	Extra High, High, Low, Medium, No Spin
Water Levels	Load Sensing
No. of Soil Levels	5
Fabric Care Features
Turbowash®	Yes
Turbowash® Type	Turbowash® 360°
AI DD®	Yes
Allergiene™ Cycle	Yes
ColdWash™ Option	Yes
Sanitary Cycle	Yes
SenseClean™ System	Yes
Steam Technology	Yes
Laundry Appliance Convenience Features
4 Tray Dispenser	Prewash, Main Wash (with liquid detergent cup), Bleach, Fabric Softener
Auto Suds Removal	Yes
Control Lock	Yes
End of Cycle Signal	Yes
Leveling Legs	Yes
LoadSense	Yes
True Balance® Anti-Vibration System	Yes
LoDecibel™ Quiet Operation	Yes
Laundry Appliance ThinQ® Smart Features
ThinQ® Smart Technology	Yes
Energy Monitoring	Yes
Remote Start and Cycle Monitor	Yes
SmartDiagnosis™ (v3.0)	Yes
ThinQ Care™	Yes
Tub Clean Coach	Yes
Wifi	Yes
Motor
Axis	Horizontal
Max RPM	1300
Motor Type	Inverter Direct Drive Motor
Materials and Finishes
All Available Colors	Black Steel , White (W)
Cabinet	Painted Steel
Control Panel	Plastic
Door / Rim	Glass/Shiny Rose Gold
Door Cover	Tempered Glass Door
NeveRust™ Stainless Steel Drum	Yes
Top Plate	Painted Steel
Certification
AAFA	Yes
Power Source
Washer Electrical Requirements	120V, 10 Amps
Ratings	UL Listed
Washer Power Source Type	Electric
Options/Accessories
LG Sidekick™ Pedestal Washer	WD300CB
Pedestal	WDP6B
Stacking Kit	KSTK4
Dimensions
Carton (WxHxD)	29 3/4" x 41 7/8" x 31 1/2"
Depth with Door Open	55"
LG Sidekick™ Pedestal Washer (WxHxD)	27" x 14 1/8" x 30 3/4" (50 1/2 D with door open)
Pedestal (WxHxD)	27" x 13 5/8" x 28" (43 7/8" D with door open)
Product (WxHxD)	27" x 39" x 30 1/4"
Weight (Carton)	212.1 lbs
Weight (Product)	198.4 lbs
Weight (Product/Carton)	198.4 / 212.1 lbs.
Warranty & UPC
Direct Drive Motor	10 Years
Drum	3 Years
Parts and Labor	1 Year
UPC	048231028271

Quick Specs

Appearance
Type: Washer
Style: Front Loading
Fuel: Electric
Dimensions
Width: 27"
Height: 39"
Depth: 30.25"
Features
Energy Star Rated: Yes
Laundry Capacity: 4.5 cu. ft.
Steam Cycle: Yes
WiFi Connected: Yes

Specifications Sheet

Energy Guide

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Offer Expires: 7/11/2024 to 12/31/2024 | Must be postmarked by: 2/28/2025

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070621 LG Take Out the Guesswork

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Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

4.1 out of 5

76% of reviewers recommend this product.

Sucky Warranty

Sarge2010 12/6/2024

Warranty sucks. Absolutely no help at all from corporate. Help desk was awesome. But needed higher attention. They sucked
Originally posted on lg.com

No, I do not recommend this product

Incentivized Review

Features

Quality

Value

No delivery

Cust234 12/5/2024

Please avoid - I was charged for the washer and dryer online order but they are unable to find the washer and deliver to my house and they refusing to resolve the issue. LG and delivery company keep saying they dont have the washer So I paid and I dont have the washer and dryer delivered
Originally posted on lg.com

No, I do not recommend this product

Incentivized Review

Features

Quality

Value

This is what I got rid of my Speed Queen for?

EHB79 12/3/2024

Having utilized this washing machine for approximately one month I must express my profound satisfaction with its performance. It has been remarkably reliable devoid of any operational issues. The washing process is remarkably efficient and the machine operates with minimal noise. The sole exception to this positive experience is the absence of a drum light. This oversight by LG is a notable deficiency. Despite this minor inconvenience I wholeheartedly recommend this washing machine. Notably its cleaning capabilities surpass those of my previous top-load Speed Queen washer.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

I got rid of my Speed Queen for this?

EHB79 12/3/2024

Yes, I recommend this product

Incentivized Review

This is what I got rid of my speed queen for?

EHB79 12/3/2024

Well I have had this machine for a little over a month now and I must say Im impressed so far no issues. It goes through a load reasonably fast. Its not very noisy. The only issue I have is that it did not come with a drum light. LG kind of dropped the ball on that other than that I highly recommend this machine.
Originally posted on lg.com

Yes, I recommend this product

Does Necessary Basic Tasks Superbly But . . .

Undershaft 12/1/2024

Machine performs basic wash jobs efficiently quietly and very well. But comes without detailed operating instructions and it is necessary to learn those details through trial and error experiences. Also control panel is difficult to read. Finally low stance makes access inconvenien unless separate expensive and overly large stand also is purchased.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

DO NOT BUY FROM LG.COM

Jules059 12/1/2024

BUYER BEWARE CAVEAT EMPTOR I ordered this LG washer and matching dryer on November 20 2024 after our prior LG washer flooded our laundry room. Although it seemed impossible to wait until the next available delivery date November 27 in our busy household but this was a highly rated washer/dryer. On November 26 the day before delivery the delivery company RXO confirmed aT 3:30PM the next days delivery installation and haul away of my old machines. However two hours later at 5:30 PM I received a text notification that my delivery was canceled and would have to be rescheduled. I immediately called RXO to understand why my delivery was rescheduled with such little notice. After navigating multiple levels of escalation and spending 2.5 hours on the phone I was told that they were overbooked. The earliest they said they could reschedule was a week later. This extensive delay was unacceptable but the local facility was already closed so no coordination could happen that evening. I want to note that I was lied to during this call with the RXO representative telling me early in the call that I would be receiving a call from the local facility within 5-10 minutes. Needless to say I did not and it appears on how this has evolved that it was merely to get me off the phone. Ultimately as nothing was going to be done that night I had to accept the revised RXO promise that they would call me back the next day. Surprise - RXO did not call me. Moreover during the 2.5 hours I was on hold with RXO my husband was on the phone with LG support. The LG support representative put him on hold and allegedly called a RXO representative who an LG rep stated they confirmed that the delivery would in fact be made on the scheduled date the next day Nov 27. When my husband inquired as to whether the RXO rep was aware that they had earlier canceled the delivery the LG rep stated that the RXO rep was still on the phone and asked him whether he wanted to merge the calls so he can hear the confirmation. He said yes - but strangely at that time he was disconnected from LG. Remember that at the beginning of these calls LG confirms your phone number so you can be called back if disconnected - surprisingly or perhaps not surprisingly no call back came though he did get the LG call later for his survey of the call. When my husband then contacted LG again 10 or so minutes later the LG rep who answered said there was no record in our account of any call. He further stated that if the LG rep stated it would be delivered then it would. As noted - it did in fact not arrive. When I called RXO back the following day after having not received any call I raised this issue only to have the representative hang up on me. Desperate for help I contacted LGs customer support line but the experience was equally disappointing. The LG representative was unhelpful and insisted I contact RXO myselfeven after I explained I had already done so. Eventually after much insistence he called RXO merged the calls and then hung up. RXO rescheduled my delivery for November 30 with their representative personally guaranteeing that it would happen. On November 29the night before deliveryI again received confirmation of my delivery at 1pm only to thereafter receive an email and text message after hours stating that it had been canceled and needed to be rescheduled yet again. When I called to express my frustration the RXO representative suggested that I drive to their local facility to pick up the washer and dryer myself. This clearly is an absurd condescending suggestion not to mention it ignored the fact that my order included installation and removal of my old appliances. Unlike others we do not have the luxury of upgrading appliances before they break so going without a washer/dryer for an extended period for two working adults with young children is more than just a minor inconvenience. This experience seems from other recent reviews to be a common occurrence and I believe exposed LGs lack of commitment to its consumers. At best this is a serious lack of coordination accountability and professionalism between LG and their contracted delivery partner RXO. They know that once you buy the item it is unlikely that you will toil in shipping problems but not ultimately return the item. FURTHER you should be aware that a similar recent complaint noted that they have been waiting for over a month and ultimately decided to cancel the order in lieu of a company interested in delivering the purchased items as promised. However LG would not accept the return because it had been over 30 days since the purchase date. LG appears to have no oversight or control over RXO and apparently has no interest in how their consumers are treated once the purchase is made. Further they advertise delivery dates that are routinely false. This misleading practice feels akin to false advertising luring customers into purchases with promises LG and RXO cannot fulfill. If youre considering purchasing from LG be aware that their delivery process might leave you frustrated disappointed and without the appliances you urgently need. Further the hours you spend on the phone thinking you will be met with reason and a solution will prove false. They simply pass you off to the contractor assured that you have a date one that will be met with the same text messages we and others have received again canceling not only the pre-arranged date but the confirmation of the same you had received just hours earlier.
Originally posted on lg.com

No, I do not recommend this product

Features

Quality

Awesome washer

Papaw61 11/30/2024

LG washer great overall product. Love the multiple cycle options. Quiet operation and ease of use.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Leaked immediately

Jason92 11/24/2024

Machine leaked from the day we got it. It leaks through the safety air vent in the rear of the machine where you cannot see and probably wont notice. Research online told me that this will always be a problem with this machine because of its poor design. I have contacted LG twice and they are not willing to let me return the machine. Ive only had it in service for 42 days. We have been switching our appliances to LG as theyve needed replaced because of their quality but this unit has failed and really soured us on LG and their willingness to help
Originally posted on lg.com

No, I do not recommend this product

Just as good as my prior set except

1Eydjax 11/21/2024

I bought the washer and dryer. And they work great. I had the same brand before and they last lasted years. But moved and needed to get another set there is only one thing I find inferior and thats the fact theres no light in the washing machine yet theyve put one in the dryer. Ive never had a check and uneven load in the dryer but I have in the washer and without a light. Its really difficult to see inside whats going on.
Originally posted on lg.com

Yes, I recommend this product

Washing machines work hard

Kate and Lou 11/16/2024

Im very happy with the washer. It is our second LG front loader and its quiet and does a good job.
Originally posted on lg.com

Yes, I recommend this product

GREAT WASHER. BUT DO NOT BUY FROM LG.COM

jonnyfive55555 11/16/2024

First thing first. Great washer. Here is main issue. If you are shopping and checking reviews of this product please go buy from Home depot or Bestbuy. DO NOT BUY FROM LG.COM. Ordered on Monday and the earliest delivery day is Saturday. Ok no prob. But on Friday night at 8:45 got a text from company called RXO LGs handling agent for delivery and installation and said delivery is delayed. What? the night before delivery??? I Called RXO to reschedule and the agent says they did not even receive the item at their warehoue. WHAT? its been 5 days already. So i asked when will you receive and the agent had no answer. And she was very rude. I could literally hear her eyes rolling and sounded very annoyed. Attitude was horrible. So I called LG next morning and they had no idea whats going on. I read some of the reviews which i shouldve done before ordering this RXO company is infamous about late delivery and irresponsible management of shipment and installation. So many people had bad experience with RXO. If you search online trustpilot.com and this company has 93 1 star. Ive never seen this kind of reviews ever. And it seems they are this bad. And I was not an exception. Bad handling Bad customer service. LG is probably using them to save money. Dear LG they are ruining your reputation so badly. Please stop using them. you make good product and Im sure you lost many customers because of RXO. And YOUR customer service is not that good either. they dont know what the heck is going on and searching for my order for very long time. Anyways dear all customers who read this post it may seem like youre saving some money on LG.com but your headache and trouble is totally not worth the money saving. Order from Home depot or bestbuy. they have awesome customer service on time every time my experience of buying tv and washer installation is very professional.. 0 star for service. 5 star for products quality
Originally posted on lg.com

No, I do not recommend this product

Incentivized Review

Washer Glass Door Exploded -Poor Product Service

dhg512 11/14/2024

Said product was in stock. Didnt get delivered for a month. washing machine is much louder than expected. Had the washer for less than 2 months and the glass on the inside of the door exploded during a cycle all over my towel. LG wont sent me a new washer. Says it is cosmetic. Will only send a tech to replace the door. I guess i will just have to live with being cut by glass when i wash my clothes. That glass is going to get everywhere and cause more damage and repairs in the future. Just more headaches for me. Great TVS. RUN FROM THEIR WASHERS AND DRYERS
Originally posted on lg.com

No, I do not recommend this product

Features

Quality

Value

Awesome machine that keeps my clothes clean

AnonymousMoose 11/12/2024

I recently bought a new washer and dryer set and so far I am loving both appliances. They are quiet theres no leakage and the cycles are pretty quick No complaints here. They look nice and sleek on the outside too.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Features

Quality

Value

Already leaking dE1 code. Repair guy come out.

LG Washier front loader 11/11/2024

I have only had my washier since Aug 1 2024. I have only used it 10 times went on vacation until Oct 1.And already stopped working leaking from a hose that has a inch cut. A code dE1 that means my door is open but its not. The part the teach said is hot to the touch is behind where the door hitch click to tell the machine the door is close. That went bad and was hot to touch. Not cool. LG wont give me a new washier. So that is why Im give it a 1 star. Its a no star for me. I was told by so many people and family not to buy a LG. They are pieces of poop. But I didnt listen and now Im having to wait weeks to get parts in. Just give me a new washier please.
Originally posted on lg.com

No, I do not recommend this product

Definitely improved appliance

Katy cat 11/5/2024

I am satisfied with this washer. It has new features that make doing laundry a breeze.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Washer

Jose Quiroga 11/4/2024

As an all time buyer of the brand LG from refrigerators to DW but never bought a washer from them and this will be the last time I will. Had 2 different service technician that came to my house and didnt resolve the issue
Originally posted on lg.com

No, I do not recommend this product

Incentivized Review

Love our LG washer and dryer

Happy washer home 11/3/2024

I bought this as we moved into a new home. We previously had owned a LG washer and dryer. Had it 8 years without a single issue. We sold our house and bought a similar washer and dryer in our new house. We love it. Easy to use quiet and cleans extremely well. Dryer works perfectly too
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Features

Quality

Value

Easy to use works perfectly

ecarnes 11/1/2024

So much better than my old top-loader. Easy to use even the app is intuitive. Love the downloadable settings feature.
Originally posted on lg.com

Yes, I recommend this product

Features

Quality

Value

Excellent quality and price

Jjmc 11/1/2024

Great quality at a good price. My clothes came out super clean and I would recommend this washing machine to everyone
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Love the pre-wash

Jheckel 10/30/2024

I love having the prewash and extra rinse option. I have three teen boys and a husband that gets their clothes really dirty either from working or playing.I didnt think my old washer was cleaning and I was right. It is also easy for the boys to use making my washing less.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Features

Quality

Value

Wowthiswasherisbad 10/28/2024

Absolutely insane customer service interaction. LG WM4000H model is brand new washing every cold cycle on extremely hot water. Cannot even wash yoga pants without it deteriorating the quality of clothes dont even bother with delicates. Customer support told me to hand wash anything that should be used in the delicate cycle of this washer were of absolutely no help whatsoever.
Originally posted on lg.com

No, I do not recommend this product

Features

Features

Quality

Value

Amazing Machine

crking 10/19/2024

I bought this about 6 weeks ago and the washer continues to be amazing. All the cycles are so much better than I expected. I love the app notification.
Originally posted on lg.com

Yes, I recommend this product

Perfect for us

ortvazkye133 10/19/2024

This washer machine is perfect for us. I bought dryer too both is perfect. I got some trouble with this machine. And customer service help me all service is perfect
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Features

Quality

Value

Linda moore 10/17/2024

Bought it in Mayans by the middle July it was broke down just got replacement last week so I hope I can say I family got a good one
Originally posted on lg.com

No, I do not recommend this product

Incentivized Review

Good

Leppa 10/15/2024

Works great and easy set up with wifi. Controls are intuitive and the laundry comes out clean.
Originally posted on lg.com

Yes, I recommend this product

Not great at all

Yargal 10/10/2024

It doesnt work since they installed it but even though I asked them to fix it they still havent been able to fix it by making an appointment and rescheduling it for another appointment when the appointment arrives.
Originally posted on lg.com

No, I do not recommend this product

Incentivized Review

New LG Washing Machine

dlehno 10/10/2024

We purchased this product to replace an older Maytag washer. The new LG works very well and was relatively easy to learn how to operate. The washer is exceptionally quiet and offers many different wash options. Overall the LG works very well is gentle on clothing and gets clothing very clean.
Originally posted on lg.com

Yes, I recommend this product

Excellent washer

JayRivs 10/8/2024

We bought the washer and love everything about it including all the features. I can even use my phone to control it using WiFi. Im glad we got it.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Features

Quality

Value

TERRIBLE DEFECTIVE PRODUCT/TERRIBLE CUSTOMER SERVI

Jimmy Yung 10/4/2024

This washer is terrible and the customer service of LG and Best Buy is even worse If I could I would give 0 stars. I purchased the washer from Best Buy. 30 days after I purchased the washing machine it leaked all over my laundry room floor and ruined my floors. Best Buy took no responsibility because it was after 15 days. LG took no responsibility because they said I purchased it from Best Buy. I waited on hold for about 9 hours to speak to a supervisor at LG and their customer service kept dropping my call. Buyer Beware TERRIBLE PRODUCT and EVEN WORSE CUSTOMER SERVICE. now im stuck with a broken brand new washing machine that i have to call a handyman to fix. Never buying from LG or BEST BUY again
Originally posted on lg.com

No, I do not recommend this product

Features

Quality

Value

Great Features

Frank522 10/4/2024

The washing machine is great. It on takes shorter time to wash my clothes than my old machine.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Great buy

Twmo 10/2/2024

Bought a few months ago due to old washer clutch going out. Absolutely in love Does amazing at cleaning clothes and lots of options
Originally posted on lg.com

Yes, I recommend this product

WM4000HBA Washing Machine 9/30/2024

The washer was installed without ensuring it was functional. It showed an IE error common per online posts. Past Home Depot 48h return window I was left dealing directly with LG. After a week a third-party technician found that multiple parts needed replacement on a brand new machine not a good sign of LGs factory quality controls. Im stuck waiting for parts with over 2 weeks and no working washer. Disappointing experience with LGs quality control repair services.
Originally posted on lg.com

No, I do not recommend this product

Incentivized Review

Quality

Not a fan

TJ43128 9/29/2024

Purchased from Sams Club in April 2024. The dryer had an issue in the first 30 days. My washer broke down almost 3 weeks ago. Repairman came out within a week. LG ordered a part for what they thought the repair needed . Couldnt repair it. Need another part. A part was ordered and sent to my house. Repairman was supposed to be there Friday September 27. LG. Notified me not all parts were delivered. They didnt already know that??? Now Im on my 4 th trip to laundromat and do t know when will be repaired.
Originally posted on lg.com

No, I do not recommend this product

Incentivized Review

Features

Quality

Value

Literally Stinks

Chasbo 9/29/2024

Literally stinks - world great great features. But had a musty rubbery smell from when the factory wrapping was removed. Twice spent 1/2 hours on Chat with LG and got cut off both times with the no follow up? Both times they said probably hooked up wrong with drain hose etc. And finally convinced it smelled when unwrapped before even connecting to anything. Then they wanted me to hire a plumber to check out?? Both times communication stopped before a Next Step?
Originally posted on lg.com

No, I do not recommend this product

Features

Quality

Value

Terrible delivery experience with no C/S help

KTD5 9/28/2024

No idea how good the washer and dryer are because after a month of waiting they were dropped off and not installed which was included for both products. Ive been on their chat had 4 very long phone calls all in an attempt to verify installation and each time no one is able to help. They promise escalation but nothing happens. Customer service is accessible but no one can help resolve anything. This after calling beforehand to confirm the delivery company will install all pieces and have the attachments. If you expect delivery and installation in a reasonable amount of time do NOT buy from LG direct. Very disappointing experience after being a long time LG fan and owner.
Originally posted on lg.com

No, I do not recommend this product

Features

Quality

Value

Great Features

Gopalam 9/26/2024

Overall its good experience so far. Great features and very less noise during spinning
Originally posted on lg.com

Yes, I recommend this product

Great so far

Dre89 9/25/2024

Ive had the washer for a little over a month and have washed clothes bedding towels. So far its been great. Not loud. I havent connected it to wifi yet
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

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LG | WM4000HBA | 4.5 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Washer with TurboWash™ 360° and Built-In Intelligence

Interactive Tour

Sucky Warranty

No delivery

This is what I got rid of my Speed Queen for?

I got rid of my Speed Queen for this?

This is what I got rid of my speed queen for?

Does Necessary Basic Tasks Superbly But . . .

DO NOT BUY FROM LG.COM

Awesome washer

Leaked immediately

Just as good as my prior set except

Washing machines work hard

GREAT WASHER. BUT DO NOT BUY FROM LG.COM

Washer Glass Door Exploded -Poor Product Service

Awesome machine that keeps my clothes clean

Already leaking dE1 code. Repair guy come out.

Definitely improved appliance

Washer

Love our LG washer and dryer

Easy to use works perfectly

Excellent quality and price

Love the pre-wash

Great features

Service

Looks goodworks great

Cant handle delicatessupport told me to handwash

Great results

LG: My Go To Brand for Applicances

Terrible

DO NOT BUY

DO NOT ORDER

LG washer

Amazing Machine

Perfect for us

Good

Not great at all

New LG Washing Machine

Excellent washer

TERRIBLE DEFECTIVE PRODUCT/TERRIBLE CUSTOMER SERVI

Great Features

Great buy

Great WasherConsumer Reports is right

Install safety concerns

Awful

Non-functional appliance terrible repair service

Not a fan

Literally Stinks

Terrible delivery experience with no C/S help

Great Features

Great so far