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Testimonials

I wanted to drop a line to let you know that Thurmond Miles was a pleasure and fixed the buzzing noise from my new oven.

He was very pleasant and I would love to have him as my primary service call person for any future appt's.

Very positive person and came across loving what he does with ABW. I don't come across a lot of people these days loving what they do.

Thanks for the quick response.

Sharon

Brooke:

I wanted to send you this email, to let you know how happy I have been with my ABW service response team.

Since I called, you and your team have been very responsive and accommodating. I appreciate your willingness to serve, when I have spoken with you direct.

Today your tech rep visited my home (Luis Bernabe), he was very professional and explained the issue, and resolution. He represented your company very well.

Needless to say, my refrigerator has not even been repaired yet. I look forward to it.

Have a great day !

Ken Pittman

Dear Clayton,

I hope you had a very happy Christmas!
I want to thank you for the help you provided in the selection of my fridge, and for ensuring that it was delivered in time for the Christmas holiday. I know there was a very short lead-time and was pleasantly surprised that it was delivered on Thursday.....in time for me to grocery shop and fill it for the dinner that my houseful of guests were expecting.

The entire staff with whom I met from ABW was very nice and professional-from sales, to the pre-install check and the installation. The customer service of ABW is excellent and I wanted to tell you how pleased I am.

Regards,
Carolyn Hum

Hi Steven,

Thanks for arranging the service call we had this morning to get that fridge level. Antonio Martinez showed up on time and was personable and professional. He got the work done quickly and well.

We appreciate the good service and will certainly call your office again when we have a service need for appliances we purchased from you or older appliances we purchased elsewhere. Thanks again.

Bruce and Nancy Layton

Hi,

I just wanted to say thanks for the service call I received today from Julian. My GE oven was not working properly and he was able to assess the situation, switch the safety valve to "off", and get the oven working in no time. He explained what might be wrong and was able to troubleshoot it quickly.

Thanks for a great experience!

Rebecca Davis

Hi Brooke -

I would like to commend your company for the professionalism and courtesy of your repairman, Antonio Martinez. Today he fixed 2 broken pieces on my Maytag washing machine and was most helpful in explaining the situation on his earlier visit as well. He seemed very capable of diagnosing the problem and getting the job done quickly. I wish all my experiences with repairman were this good! Given that Maytag has chosen to use cheap parts (I bought this washer 2 yrs ago and already had 4 service calls), I suspect I will have your company here again under my warranty service. Just make sure its Antonio!

Thanks...Dr. Robert Fuentes

Hi there,

I wanted to send a note to let you know just how helpful/professional Anthony was as I shopped for appliances over the last few weeks. I looked at several different places for appliances and Anthony was by far the most knowledgeable/professional person I dealt with. He priced out full Kitchen Aid, Jenn Air, and Thermador packages and never complained or delayed.

Everyone else I dealt with created false pressure tactics or pushy annoying strategies.

Additionally, there was an associate in there who's name I don't remember, but even though I was looking at appliances past closing time he didn't mention it -- I only realized after I left that I kept him late. He too was exceptionally knowledgeable/helpful. And unlike other shops, he wasn't concerned that he wasn't getting a cut of the commission. At Great Indoors they fight each other out of the way to ensure no one else helps you but your designated sales person. Very irritating.

I ultimately bought our package from Bray and Scarff because they matched your price and offered a warranty which if we don't use, we get it back in credit. Time will tell if we made the right decision.

Anyway, in lieu of purchasing the package from ABW, I'm sending this note to thank Anthony and his colleague for the great customer service.

Marc Dionne

Juan Caripa
Robinson Botero
ABW Appliances
8834 Monard Drive
Silver Spring, MD 20910

Dear Juan and Robinson,
I wanted to take the opportunity to write to tell you how pleased I was with a recent service call for my convection/microwave oven. From the person who scheduled and confirmed the appointment to the technicians who assessed the problem and then fixed it, your employees handled themselves with the utmost professionalism.

What impressed me most was they narrowed the problem down to 3 things and brought replacement parts for all possibilities. Through troubleshooting, they determined it was only one part that needed to be replaced and this part was not the most expensive. They could have charge me for all three and I wouldn't have know otherwise.

This is the second time I have used ABW Appliances and will not hesitate to recommend your service department and showroom. In fact, I am taking my mother to your Ashburn, VA appliance showroom to purchase new appliances for her kitchen in Vienna, VA.

Thanks again!

Scott Hughes
Alexandria, VA

Mr. Cairpa,
This is just a short note to let you know what an outstanding job Matt Kiser did in speaking with us on Saturday at your Ashburn location.

We did not have an appointment and just dropped in to visit the ABW showroom. Matt warmly greeted us and was kind enough to answer all of our many questions. He was very professional, knowledgeable and very, very personable.

With employees like Mr. Kiser, you must be doing well in this poor economy.

Thanks,
Thomas H
Rockville, MD

Hello Brooke,
Just to follow up and express my gratitude and pleasure when I dealt with your company last week.

Any company and each business is what people that represent it are making it, and clearly yourself - who were able to articulate what needs to be done based of the description of the issue I was calling about, than to determine what needs to be done, and finally schedule the appointment, as well as your technician who came to my residence and performed the replacement - all the steps were accurate, very fast. Plain and simple - everything was smooth, professional and amazingly executed!

I thank you very, very much!

Kind regards,
O. M.
Rockville, MD

Dear Brooke,

Miles Thurmond repaired our Bosch dishwasher on Feb. 28. The repair seems to be fine this time. I have not noticed any more leaks. Miles came although it was already quite late, which was very kind of him. He was cheerful and efficient. It was a pleasure meeting him and having work in our home.

Thank you for working so well with your customers. I will keep recommending ABW Appliances to our friends.

I wish you a beautiful day.

Anne B. K.
Washington, DC

Dear ABW,
ABW was recommended to me by Bosch, the manufacturer of my kitchen range, when the oven door on my kitchen range would no longer close properly. The service people at ABW knew immediately what the problem was and what part would be needed to repair it. Bosch covered the cost of the part and immediately faxed the authorization to ABW. When the part arrived at ABW they called me right away to schedule the repair. ABW's repair person came on time, made the repair correctly, and cleaned up and removed all trash. I would definitely use ABW again and recommend them to others.

Thanks again!

Jennifer C,
Kensington, MD
March 10 2011

Dear Sir,
I am a member of American Home Shield, a home protection plan that covers the repair and replacement of many home systems and appliances. AHS asked Appliance Builders Wholesalers, which also has a Service Division, to check my GE Triton dishwasher, which was not cleaning dishes properly and leaving spots and stains. Brooke, the Service Manager, called me promptly and arranged to have someone come out at a mutually convenient time to check the dishwasher. A technician called Ricky came by the first time; he was punctual, thorough, took the dishwasher apart and found much debris that he painstakingly cleaned. The machine has been running very well since the repair.

I also needed a new touch panel because the lights were not working on the dishwasher; even though I was told the part would take about a week to arrive, to my surprise Brooke called me after only three days to tell me they had the part and would arrange to install it as soon as possible. Again, she accommodated my work schedule and gave me the last appointment of the day; she even called to say the technician was running a little late. I was concerned because I had made plans for the evening and thought the late appointment would get in the way. Brooke made some adjustments to her technicians' schedule and had someone come by within the time frame. I was lucky enough to get the extremely competent Ricky again.

Brooke and Ricky have very professional approaches and I would heartily recommend their company, Appliance Builders Service Division, to anyone looking for great service.

Thanks,
Ken B,
Silver Spring, MD
January 25 2010

Sir,
I bought a great dishwasher for a great discount. When I contacted them the price of the dishwasher at other places was $899 but they sold it at $690. I bought a higher grade dishwasher for a really low price. They were great. They ended up selling it to someone else and they upgraded it to the next model for me. They gave me a similar discount. The warranty is for one year from the manufacturer and an extra year from them.

Thao L.
Arlington, VA
October 21, 2009

Dear ABW,
The store is located in a warehouse district off Grubb Road. I was impressed with the wide range of upscale appliances that were on display, and the sales staff was quite knowledgeable. Our salesman came in on a Saturday, even though the store is usually closed then. We purchased a refrigerator, thinking that it was in stock. We had to call several times to find out when it would actually arrive - turned out to be several weeks later. Because of the time delay, the kitchen was not ready for a full installation, but Pat, the installer, actually came back another day to complete the installation. He was outstanding, and very understanding about our situation. On the whole, I was very pleased. I think the delay was out of their control, although they could have communicated better.

John F,
Chevy Chase, MD
8/27/09

They have a showroom to you can look through. The sales lady that I worked with was very helpful. We discussed my needs and the various appliances that might be useful. They came very quickly to deliver the appliances and install them, which they did with no problems. The microwave was damaged during shipping, so they had to take it back. They called me when the new one came in and they came back to install it immediately.

Loretta A.
Silver Spring, MD
1/15/2009

At the recommendation of my kitchen designer, I went to ABW to shop for appliances for my kitchen renovation. My salesperson, Roy, was very knowledgeable and helpful. He spent plenty of time with me and answered all my questions. I shopped around for price and quality, and ended up buying all my appliances from ABW.

Donna F.
Washington, DC
9/28/08

Steve,
I can't tell you how much I have appreciated your help on the Basen job, as well as mine. In every case, you've given timely responses and always had a wonderfully positive attitude. It's such a pleasure dealing with you, Kelly, TJ and everyone at ABW!!!

Warm regards,
Sue Ann
PS I LOVE my kitchen!!! The inspection is today and I'm ready to move in and start cooking!!!